🔒 Privacy Last Updated: January 2025

bai88 Privacy Policy — How We Handle Your Personal Data

At bai88, your privacy is not an afterthought. This Privacy Policy explains exactly what personal data bai88 collects from players in Bangladesh, why we collect it, how we use it, and what rights you have over your own information. Read this before you register.

  • Data encrypted in transit and at rest
  • We never sell your data
  • You control your data
  • No full payment data stored
  • Contact: [email protected]

Six Ways bai88 Protects Your Privacy

A quick overview of how bai88 handles your personal data before you read the full policy below.

Encrypted Data Storage

All personal data stored by bai88 is encrypted using industry-standard protocols. Your account details, transaction history, and identity documents are stored on secure servers with restricted access. Only authorised bai88 personnel can access your data, and only when necessary.

AES-256 Secure Servers
No Data Selling

bai88 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely to operate your account, process transactions, prevent fraud, and improve the bai88 platform. That's it — nothing more.

Never Sold Internal Use Only
Your Data Rights

You have the right to access, correct, or request deletion of your personal data held by bai88 at any time. Submit a data request to [email protected] and bai88 will respond within 30 days. Some data may be retained for legal or regulatory compliance reasons even after account closure.

Access Rights Deletion Rights
Payment Data Security

bai88 does not store full payment credentials on its servers. Deposits and withdrawals via bKash, Nagad, and Rocket are processed through secure, verified payment gateways. bai88 only retains transaction references and amounts for account management and dispute resolution.

No Card Storage Secure Gateway
Cookie Transparency

bai88 uses cookies to keep you logged in, remember your preferences, and understand how players use the platform. Essential cookies cannot be disabled as they are required for the platform to function. Analytics cookies help bai88 improve the experience for all players.

Essential Cookies Analytics
Minimal Data Collection

bai88 only collects the data it actually needs. Registration requires your name, date of birth, phone number, and payment method. bai88 does not ask for data that isn't necessary to operate your account safely and in compliance with anti-money laundering requirements.

Need-to-Know Only AML Compliant

What bai88 Collects and Why

bai88 collects only the personal data required to operate your account, process transactions, verify your identity, and keep the platform secure. The table on the right summarises the main categories of data collected and the purpose behind each.

Principle of minimality. bai88 does not collect data it doesn't need. If a piece of information is not required for account management, fraud prevention, or legal compliance, bai88 does not ask for it.

Data Category Examples Purpose
Identity Data Full name, date of birth, NID number Account registration, age verification, KYC compliance
Contact Data Phone number, email address Account communication, support, security alerts
Financial Data bKash/Nagad/Rocket number, transaction amounts Deposit and withdrawal processing, fraud prevention
Technical Data IP address, device type, browser, OS Security monitoring, fraud detection, platform optimisation
Usage Data Games played, bets placed, session duration Responsible gaming monitoring, platform improvement
Cookie Data Session tokens, preference settings Platform functionality, user experience personalisation
Verification Documents NID photo, selfie for KYC Identity verification for large withdrawals, AML compliance

Your privacy matters. By using bai88, you agree to the collection and use of your personal data as described in this Privacy Policy. If you do not agree, please do not use the platform.

01 Who We Are

bai88 is an online gaming and sports betting platform operating at bai88.app. When this Privacy Policy refers to "bai88", "we", "us", or "our", it means the bai88 platform and the entity responsible for operating it. bai88 is the data controller for all personal data collected through the platform.

This Privacy Policy applies to all players who register on bai88, visit the bai88 website, use the bai88 mobile app, or interact with bai88 support services. It covers all personal data collected through these channels, regardless of the device you use to access bai88.

If you have any questions about how bai88 handles your personal data, contact the bai88 privacy team at [email protected]. bai88 will respond to all privacy-related queries within 30 days.

02 Data We Collect

bai88 collects personal data in the following categories. Only data that is genuinely necessary for the stated purpose is collected — bai88 does not collect data speculatively or for purposes beyond those described in this policy.

  • Identity data: Your full name, date of birth, and national ID number (NID) for age verification and KYC compliance.
  • Contact data: Your mobile phone number and email address for account communication and security alerts.
  • Financial data: Your bKash, Nagad, or Rocket mobile number and transaction records for processing deposits and withdrawals.
  • Technical data: Your IP address, device type, operating system, and browser for security monitoring and fraud detection.
  • Usage data: Games played, bets placed, session duration, and responsible gaming tool usage for platform improvement and player protection.
  • Cookie data: Session tokens and preference settings to keep you logged in and personalise your experience.
  • Verification documents: NID photos and selfies submitted during KYC verification for large withdrawals or when required by anti-money laundering regulations.

bai88 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law and with your explicit consent.

03 How We Collect Data

bai88 collects your personal data through the following channels:

  • Direct registration: When you create a bai88 account, you provide your name, phone number, date of birth, and payment method details directly.
  • Platform usage: As you use bai88 — placing bets, playing games, using the wallet — usage data is automatically recorded.
  • KYC verification: When you submit identity documents for account verification, bai88 collects and stores those documents securely.
  • Support interactions: When you contact bai88 support via live chat or email, the content of those interactions is recorded for quality assurance and dispute resolution.
  • Cookies and tracking: bai88 uses cookies and similar technologies to collect technical and usage data automatically when you visit the platform.
  • Payment providers: bai88 receives transaction confirmation data from bKash, Nagad, and Rocket when you make a deposit or withdrawal.

bai88 does not purchase personal data from data brokers or third-party marketing lists. All data collected by bai88 comes directly from your interactions with the platform or from the payment providers you use to transact on bai88.

04 How We Use Your Data

bai88 uses your personal data for the following purposes. Each use is tied to a specific legitimate need — bai88 does not use your data for purposes beyond those listed here without your consent.

  • To create and manage your bai88 account and verify your identity.
  • To process deposits and withdrawals via bKash, Nagad, and Rocket.
  • To detect and prevent fraud, money laundering, and other illegal activity.
  • To enforce bai88's Terms and Conditions and responsible gaming policies.
  • To provide customer support and resolve disputes.
  • To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
  • To monitor your gaming activity for responsible gaming purposes and apply limits where necessary.
  • To improve the bai88 platform based on aggregated usage data and player feedback.
  • To comply with legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.

No marketing without consent. bai88 will not send you promotional messages unless you have opted in to receive them. You can opt out of marketing communications at any time by contacting [email protected].

05 Legal Basis for Processing

bai88 processes your personal data on the following legal bases:

  • Contract performance: Processing your data is necessary to provide the bai88 service you signed up for — including account management, deposits, withdrawals, and game access.
  • Legal obligation: bai88 is required by law to collect and retain certain data for AML compliance, KYC verification, and regulatory reporting.
  • Legitimate interests: bai88 processes technical and usage data to detect fraud, secure the platform, and improve the player experience — provided these interests do not override your privacy rights.
  • Consent: For optional data uses such as marketing communications, bai88 relies on your explicit consent, which you can withdraw at any time.

06 Data Sharing

bai88 does not sell your personal data. bai88 may share your data with the following categories of third parties only where necessary and under strict data protection obligations:

  • Payment providers: bKash, Nagad, and Rocket receive the minimum data required to process your transactions.
  • Identity verification services: Third-party KYC providers may process your identity documents to verify your age and identity. These providers are bound by confidentiality agreements.
  • Fraud prevention services: bai88 may share technical data with fraud detection partners to identify and prevent fraudulent activity on the platform.
  • Regulatory authorities: bai88 may be required by law to share data with government agencies, regulators, or law enforcement bodies. bai88 will comply with valid legal requests.
  • IT and hosting providers: bai88's infrastructure and hosting partners process data on bai88's behalf under strict data processing agreements.

All third parties who receive your data from bai88 are required to handle it in accordance with applicable data protection laws and are prohibited from using it for their own commercial purposes.

07 Data Retention

bai88 retains your personal data for as long as your account is active and for a period after account closure as required by law and regulation. Specific retention periods are as follows:

  • Account data: Retained for the duration of your account and for 5 years after account closure for AML and regulatory compliance.
  • Transaction records: Retained for 5 years after the transaction date in accordance with financial record-keeping requirements.
  • KYC documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
  • Support communications: Retained for 2 years after the interaction for quality assurance and dispute resolution purposes.
  • Cookie data: Session cookies are deleted when you close your browser. Persistent cookies expire within 12 months.

After the applicable retention period, bai88 will securely delete or anonymise your personal data so that it can no longer be linked to you.

08 Data Security

bai88 takes the security of your personal data seriously. The platform implements the following technical and organisational measures to protect your data:

  • All data transmitted between your device and bai88 is encrypted using TLS (Transport Layer Security).
  • Personal data stored on bai88 servers is encrypted at rest using AES-256 encryption.
  • Access to personal data is restricted to authorised bai88 personnel on a need-to-know basis.
  • bai88 conducts regular security audits and vulnerability assessments of its platform.
  • Payment data is processed through PCI-DSS compliant payment gateways. bai88 does not store full payment credentials.
  • Two-factor authentication is available for all bai88 accounts and is strongly recommended.

Despite these measures, no online platform can guarantee absolute security. If bai88 becomes aware of a data breach that affects your personal data, bai88 will notify you and the relevant authorities as required by law.

Enable 2FA. Two-factor authentication adds a critical layer of security to your bai88 account. Enable it in your account settings to protect against unauthorised access.

09 Cookies

bai88 uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit bai88. The following types of cookies are used:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
  • Functional cookies: Remember your preferences such as language settings and display options. These improve your experience but are not strictly necessary.
  • Analytics cookies: Help bai88 understand how players use the platform — which games are most popular, where players encounter issues, and how the platform can be improved. Data collected is aggregated and anonymised.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using bai88, but some features may not work as intended. Disabling essential cookies will prevent you from logging in and using the platform.

10 Your Rights

As a bai88 player, you have the following rights over your personal data. To exercise any of these rights, contact bai88 at [email protected] with the subject line "Data Rights Request":

  • Right of access: Request a copy of the personal data bai88 holds about you.
  • Right to rectification: Request correction of inaccurate or incomplete personal data.
  • Right to erasure: Request deletion of your personal data, subject to legal retention requirements.
  • Right to restriction: Request that bai88 restricts processing of your data in certain circumstances.
  • Right to data portability: Request your personal data in a structured, machine-readable format.
  • Right to object: Object to processing of your data based on legitimate interests, including profiling.
  • Right to withdraw consent: Withdraw consent for any data processing based on consent, such as marketing communications.

bai88 will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, in which case bai88 will notify you of the extension and the reason for it.

11 Children's Privacy

bai88 is strictly an 18+ platform. bai88 does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on bai88 or provide any personal data to the platform.

If bai88 discovers that personal data has been collected from a person under 18, that account will be immediately closed, all data will be deleted, and any funds in the account will be returned to the payment method used for deposit after verification. If you believe a minor has registered on bai88, contact [email protected] immediately.

18+ only. bai88 uses age verification checks during registration and KYC processes to prevent underage gambling. Parents and guardians should use parental control software to prevent minors from accessing online gaming platforms.

12 Third-Party Links

The bai88 platform does not contain links to external third-party websites. All links on bai88 lead to pages within the bai88 platform itself. bai88 is not responsible for the privacy practices of any third-party services you may access independently, including your payment provider's own platform (bKash, Nagad, or Rocket).

When you use bKash, Nagad, or Rocket to deposit or withdraw on bai88, you are also subject to those providers' own privacy policies. bai88 recommends reviewing the privacy policy of your payment provider to understand how they handle your data.

13 Changes to This Policy

bai88 may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or data processing practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how bai88 processes your personal data, bai88 will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of bai88 after the effective date of any changes constitutes acceptance of the updated Privacy Policy.

If you do not agree with any changes to this Privacy Policy, you should stop using bai88 and may request account closure by contacting [email protected].

14 Contact & Complaints

If you have any questions, concerns, or complaints about how bai88 handles your personal data, please contact the bai88 privacy team using the details below:

  • Email: [email protected] (subject: "Privacy Query" or "Privacy Complaint")
  • Live Chat: Available 24/7 via the chat icon on any bai88 page

bai88 will acknowledge all privacy complaints within 5 business days and aim to resolve them within 30 days. If you are not satisfied with bai88's response to your complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.

We take privacy seriously. Every privacy query sent to bai88 is reviewed by a real person — not an automated system. If something doesn't feel right about how your data is being handled, reach out and bai88 will look into it properly.


🔒 Your Data Is Safe with bai88

Play on bai88 with Confidence

bai88 protects your personal data with encryption, strict access controls, and a no-sell policy. Join hundreds of thousands of Bangladeshi players who trust bai88 for sports betting and crash games — all in BDT.

18+ only · Play responsibly · Responsible Gaming · Terms and Conditions